Privacy Policy

This Privacy Policy describes how Raagya (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website www.raagyajouel.in.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

a. Personal Information:
When you place or attempt to place an order on our website, we may collect:

Full name
Billing and shipping address
Contact details (email address and phone number)
Payment information (processed securely via third-party payment gateways)

b. Non-Personal Information:
We may also collect non-identifiable data automatically, such as:

Device type, browser details, and IP address
Pages viewed, time spent, and referring sources

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders (including payment and shipping)
Communicate with you about your purchase, updates, or queries
Improve our website, services, and user experience
Send promotional messages or offers (only if you opt in)
Detect, prevent, and address fraud or technical issues

We never sell, rent, or trade your personal information.

3. Sharing of Information

Your data may be shared with trusted third parties for specific purposes such as:

Payments: Razorpay, GoKwik, or similar secure payment gateways
Shipping: Courier and logistics partners for order delivery
Analytics: Platforms like Google Analytics to help us understand website performance

All third parties are bound by confidentiality and data protection agreements.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose it was collected for, such as order processing, legal compliance, or resolving disputes.

If you wish to delete your data, please email raagyajouel@gmail.com, and we’ll process your request as permitted by applicable law.

5. Cookies

Our website uses cookies to improve browsing experience, track performance, and personalize content.
You can disable cookies in your browser settings, but certain site features may not function properly as a result.

6. Data Security

We employ appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
All payments are processed through secure, PCI-compliant payment gateways — we do not store your complete credit/debit card details on our servers.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate data
Withdraw consent from receiving marketing communications at any time

To exercise these rights, please contact us at raagyajouel@gmail.com.

8. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page with an updated effective date.

9. Contact Us

For questions, concerns, or complaints about our Privacy Policy, please contact us at:

📩 Email: raagyajouel@gmail.com
📸 Instagram: @raagya.india