Shipping Policy

Shipping Policy

At Raagya, we are committed to delivering your order safely and on time. By placing an order on www.raagyajouel.in, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Customized or personalized orders may take longer; estimated timelines will be provided at the time of purchase.

2. Shipping Methods and Delivery Time

  • We ship using trusted courier partners across India.

  • Standard delivery time is 3–7 business days, depending on your location and courier efficiency.

  • Shipping timelines are estimates only and are not guaranteed due to factors beyond our control (e.g., courier delays, natural events, public holidays).

3. Shipping Charges

  • Shipping charges are calculated at checkout and may vary depending on order size, weight, and delivery location.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment directly through the courier’s website.

  • Raagya is not responsible for delays caused by the courier once the package is handed over.

5. Delivery Issues

We are committed to resolving delivery issues promptly, but please note:

  • Raagya is not responsible for delays caused by courier services, customs clearance, natural disasters, or other unforeseen circumstances.

  • Please ensure the shipping address provided at checkout is accurate. Raagya will not be responsible for items shipped to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failed delivery, reshipping charges may apply.

6. Damaged or Lost Shipments

  • Inspect your package upon receipt.

  • If the product is damaged during transit, you must provide an unboxing video and photos showing the damage, and report it to raagyajouel@gmail.com within 48 hours of delivery.

  • Claims submitted without proper proof will not be accepted.

  • Raagya will work with the courier to resolve legitimate damage claims, subject to verification.

8. Legal Disclaimer

  • Raagya reserves the right to modify or update this Shipping Policy at any time without prior notice.

  • All decisions regarding shipping disputes or claims will be final and binding.